How do you maintain full, global coverage, for both your customers and your teams? We all know things will break. When they do, who is there to connect human to human, and to turn challenges into new customers, or expansion of existing customers?

Flexible talent solutions have an unfair advantage in customer experience and IT. That unfair advantage is that if incentivized to be their own business, the individuals on the other side of that call outperform people who are just employees.

They also have the advantage of localization. Rather than setting up full time offices in strategic locations, flexible talent networks have localized coverage without ever setting up a physical office.

Customer Experience and IT Flexible Talent Platforms combine both the best of flexible talent with the best of a CX and IT agency. Rather than a marketplace that expects you to manage the end to end process, they can help find the right people, manage the end to end experience, support the replacement of who isn’t working with those who will, and manage the end to end administrative experience. These solutions truly are your “office in the cloud”.

What’s important when evaluating CX and IT flexible talent solutions? At Human Cloud we recommend weighting these factors based on your own unique requirements.

1. Founder-Market-Fit – Has the founding team, or CEO, been on the buyer, or production side of their specialty?
2. Support – How well does the platform support your needs, from scoping, to planning, to sourcing, to management?
3. Transparency – Are the fees clear? Are the service level terms realistic? Do you have a direct relationship with the individual worker(s)?

There are many more factors that Human Cloud can help you evaluate.