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CoassembleThe customer this was delivered for.Action CenterSave this case, request the same outcome from Boldr, share it, or get in touch.

1500+ Team Members Across 5 Countries and 7 Cities

Coassemble faced challenges in managing their customer support operations efficiently while keeping costs under control. As their business grew, they struggled to maintain quality support without inflating their operational expenses. They needed a solution to scale their support effectively and ensure consistent service quality. To address these challenges, Coassemble decided to outsource key processes to the Philippines, partnering with Boldr. This strategy was aimed at leveraging Boldr’s expertise in outsourcing solutions to build a flexible team capable of adapting to Coassemble’s growing needs. The partnership focused on developing and training a local support team to handle customer inquiries, manage support tickets, and provide efficient service. The outsourcing initiative resulted in a significant transformation of Coassemble's customer support operations. Coassemble successfully expanded its support capabilities while keeping operational costs in check. The partnership allowed the company to improve service quality, ensuring that customer inquiries were addressed promptly and effectively, leading to enhanced customer satisfaction and loyalty.

Delivered by

Boldr

CoassembleThe customer this was delivered for.Action CenterSave this case, request the same outcome from Boldr, share it, or get in touch.

1,500+ Team Members Hired Across 5 Countries with Boldr Outsourcing

Coassemble faced challenges in scaling their operations while maintaining quality customer support and technical services. They needed a flexible and reliable solution to manage these tasks across different regions without compromising their core business focus. This presented a complex problem, as it required talent with the right expertise and the ability to operate seamlessly in a global context. To address these challenges, Coassemble partnered with Boldr for managed outsourcing. Boldr provided the needed expertise, infrastructure, and personnel to streamline their operations. By leveraging Boldr's global employment services and flexible outsourcing capabilities, Coassemble was able to build a reliable team that could handle their customer support and technical needs effectively, ensuring continuity and efficiency across multiple regions. As a result, Coassemble successfully hired over 1,500 team members across 5 countries, ensuring they could deliver consistent and high-quality services to their clients. The partnership with Boldr allowed them to scale their operations without compromising service quality, ultimately driving business growth and improving their competitive stance in the market.

Delivered by

Boldr