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Deaconess Health SystemThe customer this was delivered for.Action CenterSave this case, request the same outcome from Trusted Health, share it, or get in touch.

Reduced Nursing Turnover 10% and Saved 32% Incentive Spend

Deaconess Health System faced nursing turnover approaching 20% and relied heavily on expensive agency labor. The organization needed a better way to manage staffing without constant reactive interventions. This pressure increased cost and operational strain across its workforce. The team implemented the Works platform to modernize workforce management. The solution used AI-powered dynamic pricing and automated shift assignment to improve how shifts were filled. It enabled more proactive, data-driven staffing decisions and reduced manual effort for managers. The implementation reduced nursing turnover from 18.5% to 8.6% and reduced incentive spend by 32%. It reached 77% eligible staff adoption, with nurses noting that the system encouraged early shift pickup. It also scaled the flex worker team and reduced staffing office scheduling time.

Delivered by

Trusted Health

Deaconess Health SystemThe customer this was delivered for.Action CenterSave this case, request the same outcome from Trusted Health, share it, or get in touch.

Reduced Nursing Turnover 10% and Saved 32% Incentive Spend

Deaconess Health System, an Indiana-based system with 20+ hospitals, 150+ care sites, and $2.8B net operating revenue, faced nursing turnover approaching 20% and heavy dependence on expensive agency labor. This created cost pressure and staffing instability across the organization. Leaders needed a more scalable approach to fill shifts and retain nurses. They implemented the Works platform to modernize workforce management. AI-powered dynamic pricing helped optimize incentives to encourage earlier shift pickup. Automated shift assignment reduced manual effort and supported a more proactive planning approach. The rollout emphasized usability for nurses while reducing manager workload. The organization reduced nursing turnover from 18.5% to 8.6%. It reduced incentive spend by 32% while reaching 77% eligible staff adoption. It scaled its flex worker team from 140 to 350+. It also reduced staffing office scheduling time by 20%.

Delivered by

Trusted Health