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GasBuddyThe customer this was delivered for.Action CenterSave this case, request the same outcome from Boldr, share it, or get in touch.

100+ Client Partners and 1,500+ Team Members Across 7 Locations

GasBuddy faced challenges in scaling their operations with an effective global team. They struggled to find a reliable outsourcing partner that prioritized both business and employee welfare. The existing outsourcing models often put profits over the well-being of team members, making it difficult for GasBuddy to build trust and achieve growth. The company partnered with Boldr, a people-focused outsourcing firm, to assemble a team that reflects their values and business goals. Boldr's mission-driven approach helped create a solution that emphasized ethical business practices and meaningful career development for team members. This collaboration allowed GasBuddy to leverage global talent for driving business objectives without compromising on the well-being of the workforce. As a result of this collaboration, GasBuddy successfully expanded its operations globally, becoming supported by 1,500+ team members across 5 countries. Built on the foundation of ethical outsourcing, they achieved better trust and performance outcomes, solidifying their position in the market while contributing to local community growth through job creation.

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Boldr

GasBuddyThe customer this was delivered for.Action CenterSave this case, request the same outcome from Boldr, share it, or get in touch.

Managed Outsourcing Saved GasBuddy $1M Annually in Operational Costs

GasBuddy faced significant challenges with rising operational costs and inefficiencies in managing its customer support operations. The internal team was stretched thin, leading to longer response times and reduced customer satisfaction levels. Additionally, the cost of maintaining an in-house support team continued to rise, pressing GasBuddy to seek a more cost-effective and efficient solution. To address these challenges, GasBuddy partnered with Boldr for managed outsourcing services. Boldr leveraged its global employment expertise to build a dedicated support team tailored to GasBuddy's specific needs. The team focused on improving response times and enhancing customer interactions while ensuring seamless integration with GasBuddy's existing processes. As a result of this partnership, GasBuddy successfully reduced its operational costs by $1 million annually. The outsourced team improved response times, leading to higher customer satisfaction ratings. GasBuddy's internal resources were freed up to focus on core business activities, leading to overall improvements in efficiency and performance.

Delivered by

Boldr