Grubbly FarmsThe customer this was delivered for.Built Out-of-Stock Notifications in 2 Days and Customized Subscriptions in 1-2 Weeks
Key results
- Out-of-stock notifications created in 2 days
- Subscription experience customized in 1-2 weeks
Grubbly Farms, a D2C pet food company, faced declining customer acquisition performance as their reliance on Facebook became unsustainable. Simultaneously, their CTO was overwhelmed with managing ongoing website improvements, a recent rebrand, and a backlog of internal development projects, leading to an inefficient process for implementing critical site features. To address these challenges, Grubbly Farms partnered with Storetasker, gaining access to a dedicated Shopify expert. This collaboration enabled them to offload crucial development tasks and accelerate feature implementation. Concurrently, they diversified their customer acquisition strategy beyond Facebook, exploring channels such as SEO, SEM, affiliate marketing, and influencer partnerships. The partnership with Storetasker yielded significant operational efficiencies and improved customer experience. They rapidly developed an "out of stock" notification system in just two days and fully customized their subscription experience within one to two weeks. These improvements, combined with their diversified acquisition efforts and strong product-market fit, resulted in Grubbly Farms achieving a churn rate that was half of the industry average.
Storetasker