LECOM Institute for Successful LivingThe customer this was delivered for.Reduced Unfilled Shifts 80% Across 4 Senior Care Facilities
Key results
- 80% reduction in unfilled shifts across 4 facilities via SAMI
- 27% census increase in one community via improved scheduling
- 26% increase in employee shift requests via SAMI
LECOM Institute for Successful Living operated four senior care centers in Northern Pennsylvania and served 400 residents across a full continuum of care. Disjointed paper scheduling made it difficult to track workforce needs and use external workers effectively. Unfilled shifts forced the organization to cap its census. They implemented SAMI to replace paper-based scheduling and centralize workforce planning. The new approach supported more efficient employee scheduling and improved planning across facilities. It also enabled accurate PRN reporting. The organization reduced unfilled shifts and expanded capacity in at least one community. Employee engagement increased as more staff submitted shift requests. Administrative work declined, producing annualized cost savings.
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