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Mercy Hospital CenterThe customer this was delivered for.Action CenterSave this case, request the same outcome from Trusted Health, share it, or get in touch.

Saved $70M+ Premium Labor Spend and Reduced Travel Nurse Utilization 60%

Mercy Hospital Center faced post-pandemic labor challenges that strained staffing budgets and operations. Manual procurement processes slowed agency labor sourcing and limited visibility. Travel nurse utilization reached 25%, increasing reliance on premium labor. Leaders needed a scalable way to improve fill rates while controlling incentive and agency costs. Mercy implemented Works Flex to manage agency labor procurement more efficiently. The team also deployed Works OnDemand with AI-powered dynamic incentive pricing to better align incentives with staffing needs. These solutions streamlined procurement workflows and improved staffing decision-making. Clinical operations leadership monitored fill rates alongside incentive spend to validate impact. Mercy delivered substantial premium labor and agency spend reductions over a multi-year period. Travel nurse utilization declined significantly while overall labor costs decreased. System-wide incentive rates fell even as fill performance exceeded targets. The organization filled more shifts while spending less on incentive shifts.

Delivered by

Trusted Health

Mercy Hospital CenterThe customer this was delivered for.Action CenterSave this case, request the same outcome from Trusted Health, share it, or get in touch.

Saved $70M+ and Reduced Travel Nurse Utilization 60%

Mercy Hospital Center, a Top 25 US health system, faced post-pandemic labor challenges across its 40+ hospitals. It relied on manual procurement processes and operated with 25% travel nurse utilization. These constraints made it difficult to control premium labor spending while meeting staffing needs. Mercy implemented an agency labor procurement solution for managing agency labor. It also deployed AI-powered dynamic incentive pricing to better align incentives with real-time staffing demand. These changes streamlined procurement and improved how incentive shifts were priced and managed. Over three years, Mercy saved $70M+ in premium labor spend. It reduced agency spend by 62% and lowered travel nurse utilization by 60% while decreasing the system-wide incentive rate by 44%. It also decreased total labor cost by 16%, exceeded fill rate goals by 8%, and filled 1,000,000+ shifts.

Delivered by

Trusted Health