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Quality Center for Rehabilitation and HealingThe customer this was delivered for.Action CenterSave this case, request the same outcome from Shiftkey, share it, or get in touch.

Reduced Agency Usage 70% and Increased Employee-Filled Shifts 20%

Quality Center for Rehabilitation and Healing, a CareRite Center in Lebanon, Tennessee, supported 280 residents with a team of 315 employees. The organization faced limited schedule visibility due to paper-based scheduling. This made it difficult to see agency usage, employee hours, and scheduling gaps across departments. The team adopted SAMI to support its mission of providing genuine care in a state-of-the-art environment. Scheduling shifted from paper-based processes to a cross-departmental system. This approach provided clearer insight into agency usage, employee hours, and coverage gaps. The organization also gained access to a marketplace to help source coverage when needed. As a result, the organization cut agency usage and filled more shifts with its own employees. Time spent managing the schedule decreased as visibility improved across departments. Employee-filled shifts increased while unfilled shifts declined. The changes supported stronger staffing coverage without relying as heavily on external agencies.

Delivered by

Shiftkey

Quality Center for Rehabilitation and HealingThe customer this was delivered for.Action CenterSave this case, request the same outcome from Shiftkey, share it, or get in touch.

Reduced Agency Usage 70% and Delivered 20% More Employee-Filled Shifts

Quality Center for Rehabilitation and Healing needed better control over scheduling across a 280-resident facility with 315 employees. The team relied on paper scheduling, which limited visibility into agency usage, employee hours, and coverage gaps. This lack of insight made it harder to manage staffing efficiently and reduce reliance on external agencies. The center adopted SAMI to support its care mission with improved scheduling operations. Scheduling shifted from paper-based processes to a cross-department system that provided visibility into agency usage, employee hours, and open shifts. The team also gained access to a marketplace to help cover shifts when internal coverage was insufficient. The new system helped the center cut agency usage and reduce the time spent managing the schedule. It also enabled more shifts to be filled by the center’s own employees, while decreasing unfilled shifts. Overall, the center improved staffing effectiveness while supporting employee coverage across departments.

Delivered by

Shiftkey