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SSM HealthThe customer this was delivered for.Action CenterSave this case, request the same outcome from ShiftMed, share it, or get in touch.

Achieved 73% Decrease in Patient Falls and Filled 16,000+ Shifts

SSM Health, a leading healthcare system based in St. Louis, Missouri, needed a more efficient, cost-effective way to maintain optimal staffing levels during peak demand periods. Staffing gaps created shift vacancies that were difficult to fill quickly with existing resources. Leadership sought a solution that could improve coverage while supporting safe, high-quality care. SSM Health implemented an on-demand W-2 workforce marketplace that gave schedulers direct access to local, credentialed nurses prepared to fill open shifts. The approach expanded available staffing resources beyond the organization’s internal workforce. It also enabled schedulers to source qualified talent to address vacancies more efficiently. SSM Health filled shift vacancies at scale in under a year and improved key safety outcomes. Patient falls decreased substantially from 2022 to 2023. Nursing leadership reported the model operated the hospital in a much more efficient way by tapping local talent outside the organization’s four walls.

Delivered by

ShiftMed

SSM HealthThe customer this was delivered for.Action CenterSave this case, request the same outcome from ShiftMed, share it, or get in touch.

Achieved 73% Decrease in Patient Falls and Filled 16,000+ Shifts

SSM Health, a leading healthcare system based in St. Louis, Missouri, needed a more efficient, cost-effective mechanism for maintaining optimal staffing levels during peak demand periods. The organization faced challenges keeping staffing levels optimized when demand spiked. It required a better way to address shift vacancies while maintaining care standards. SSM Health implemented an on-demand W-2 workforce marketplace to support staffing during high-need periods. The approach gave schedulers direct access to local, credentialed nurses who were ready to fill open shifts. Leadership emphasized that building a workforce beyond the hospital’s four walls using local talent expanded available resources and improved how efficiently the hospital operated. As a result, SSM Health saw a 73% decrease in patient falls from 2022 to 2023. The organization also filled 16,000+ shifts in less than 12 months. These outcomes supported more efficient hospital operations during periods of peak demand.

Delivered by

ShiftMed