Keen EOR Plus+ helps companies build full-time, in-office teams in South Africa with recruitment, employment, HR, compliance, equipment, management, and ongoing support included.
Earth Labora
Earth Labora, a collective of wine estates and châteaux in France entering the U.S. e-commerce marketplace, needed to revamp their web presence and launch multiple brands simultaneously. The company lacked in-house expertise to build and maintain creative brand systems across three unique brands and required comprehensive creative services and consistent brand management. Without the right team in place, they could not execute their vision of launching a multi-brand eCommerce site in the U.S. market. Keen conducted a rigorous recruitment process to build Earth Labora's creative team from the ground up. The recruitment team screened 56 skilled designers with relevant experience and filtered out 98% of candidates through comprehensive assessments. Keen hired a Senior Graphic Designer in Cape Town with deep wine industry experience and paired this resource with a fractional Creative Director in the U.S., creating a fully dedicated team integrated into Earth Labora's mission and brand. The partnership enabled Earth Labora to successfully launch 3 unique e-commerce brands within 6 weeks with consistent, high-quality creative output. The solution delivered substantial cost savings, with a year-long investment costing the same as a 10-week agency quote would have cost. Earth Labora expanded their Keen team to three full-time people across social media and graphic design, with plans to add a fourth person in a sales role, demonstrating the scalability and effectiveness of the embedded team model.
Remote Pharmacy
Remote Pharmacy was losing the vast majority of potential patients before they reached a telemedicine provider, which damaged their reputation and legitimacy. Without a sales team, process, or tech stack in place, the company appeared not to prioritize patient experience, leading to further patient disengagement. The lack of structure and human touchpoints was causing significant revenue loss and competitive disadvantage. Keen designed and implemented a complete sales solution for Remote Pharmacy from the ground up. They vetted and implemented the right CRM, integrated telephony systems, and developed a lead management workflow tailored to the telemedicine context. Keen also crafted a white-glove, empathy-rich sales script to ensure every patient interaction was handled with care, then sourced, vetted, and hired a fully dedicated sales team in Cape Town with deep sales experience and problem-solving skills. In just four weeks, Keen deployed a robust sales system, trained the team, and launched without issue. The new outbound sales team conducted 3,900 outbound contacts in the first month and achieved a 42% increase in patient conversions. By providing high engagement and a human-centric approach, Keen helped Remote Pharmacy establish itself as a patient-first company, improving both legitimacy and competitive positioning while capturing more revenue.
Lancer Skincare
Lancer Skincare, a 30-year luxury beauty brand, was working with multiple siloed agencies and freelancers that provided limited, fractional services. They faced rigid scopes, overage fees for new tasks, and underwhelming marketing output with no cohesive long-term growth strategy. The fragmented structure forced them to deprioritize important work and left them unprepared for critical growth periods like Q4. Keen conducted a comprehensive audit of Lancer's existing processes, brand positioning, and organizational structure to deliver a tailored solution. They replaced four separate agencies and freelancers with five full-time, dedicated team members across creative, marketing, and customer experience roles. The team worked closely with internal stakeholders to migrate platforms to Shopify and implement a customer service CRM, ensuring all campaigns and assets aligned with Lancer's brand vision. The dedicated team delivered over 3x the marketing asset output compared to Lancer's previous agencies while significantly reducing costs. The unified approach made the customer journey more cohesive and efficient across the entire marketing landscape. Lancer hit their Q4 growth numbers and established a foundation for sustained growth with consistent, focused support from their embedded team.
Network Notes
They helped us find top tier talent within our budget. Reduced costs and significant improvement in team efficiencies, plus an increase in our email marketing performance CTR and rev. Anyone! They are incredible to work with regardless of the stage if your team and your business.
Danae Young-Lagoeiro
Keen has provided some of my most important and also prominent consumer facing clients with talent and holistic staffing + strategic solutions of the highest quality and level of personalization. Keen was able to provide my clients with a combination of quality, value, client services, and customization in solutions that literally every other staffing partner I have (dozens) would find an impossibility. The results for the brands are higher customer satisfaction, higher retention of their customers and a boost to their brand reputation. I’d recommend Keen to literally any brand who needs top quality staffing, creative, marketing or strategic staffing and partnership. I’d also recommend them whole heartedly to other B2B partners - they’ll make anyone look great!
Joe Gilgoff
CX Joe
Joe Gilgoff
CX Joe
Anonymous
Keen is built for companies that have outgrown traditional EORs, BPOs, and staffing agencies. A standard EOR may handle employment and payroll, but the client is still left to source the talent, manage performance, provide tools, and make the hire successful. Keen brings that full operating layer together. From our Cape Town HQ, we recruit, employ, equip, and manage full-time South African teams for complex customer support, premium voice, claims, ecommerce, operations, creative, marketing, and technical roles. Our model is designed for the age of AI, where simple work is moving into tools and brands need people with stronger judgment, better communication, taste, and ownership. For a similar cost to traditional EOR or BPO models, Keen gives companies a higher-standard way to build global teams without stitching together recruiters, payroll providers, office space, HR, compliance, and management across multiple vendors.
HC score
verified business cases
Full-time creative professionals including graphic designers, social media managers, video editors, UGC strategists, copywriters, creative directors, and UI/UX designers who bring brand visions to life from day one.
Vetted Creatives
Brand Integration
Dedicated Teams
Dedicated customer experience and support teams that deliver white-glove service, manage customer journeys, and drive retention through consistent, knowledgeable support.
Support Pods
Retention Focus
Journey Management
Specialized digital marketing and technical talent including email marketing managers, CRM managers, and e-commerce specialists who drive growth and optimize digital operations.
E-Commerce Expertise
Marketing Automation
Performance Driven
High-performing outbound and inbound sales teams with proven track records, empathy-rich approach, and ability to scale revenue through structured processes and CRM integration.
Outbound Sales
CRM Integration
Conversion Optimization
Anonymous endorsed this solution
Earth Labora
Earth Labora, a collective of wine estates and châteaux in France entering the U.S. e-commerce marketplace, needed to revamp their web presence and launch multiple brands simultaneously. The company lacked in-house expertise to build and maintain creative brand systems across three unique brands and required comprehensive creative services and consistent brand management. Without the right team in place, they could not execute their vision of launching a multi-brand eCommerce site in the U.S. market. Keen conducted a rigorous recruitment process to build Earth Labora's creative team from the ground up. The recruitment team screened 56 skilled designers with relevant experience and filtered out 98% of candidates through comprehensive assessments. Keen hired a Senior Graphic Designer in Cape Town with deep wine industry experience and paired this resource with a fractional Creative Director in the U.S., creating a fully dedicated team integrated into Earth Labora's mission and brand. The partnership enabled Earth Labora to successfully launch 3 unique e-commerce brands within 6 weeks with consistent, high-quality creative output. The solution delivered substantial cost savings, with a year-long investment costing the same as a 10-week agency quote would have cost. Earth Labora expanded their Keen team to three full-time people across social media and graphic design, with plans to add a fourth person in a sales role, demonstrating the scalability and effectiveness of the embedded team model.
Project Details
Remote Pharmacy
Remote Pharmacy was losing the vast majority of potential patients before they reached a telemedicine provider, which damaged their reputation and legitimacy. Without a sales team, process, or tech stack in place, the company appeared not to prioritize patient experience, leading to further patient disengagement. The lack of structure and human touchpoints was causing significant revenue loss and competitive disadvantage. Keen designed and implemented a complete sales solution for Remote Pharmacy from the ground up. They vetted and implemented the right CRM, integrated telephony systems, and developed a lead management workflow tailored to the telemedicine context. Keen also crafted a white-glove, empathy-rich sales script to ensure every patient interaction was handled with care, then sourced, vetted, and hired a fully dedicated sales team in Cape Town with deep sales experience and problem-solving skills. In just four weeks, Keen deployed a robust sales system, trained the team, and launched without issue. The new outbound sales team conducted 3,900 outbound contacts in the first month and achieved a 42% increase in patient conversions. By providing high engagement and a human-centric approach, Keen helped Remote Pharmacy establish itself as a patient-first company, improving both legitimacy and competitive positioning while capturing more revenue.
Project Details
Lancer Skincare
Lancer Skincare, a 30-year luxury beauty brand, was working with multiple siloed agencies and freelancers that provided limited, fractional services. They faced rigid scopes, overage fees for new tasks, and underwhelming marketing output with no cohesive long-term growth strategy. The fragmented structure forced them to deprioritize important work and left them unprepared for critical growth periods like Q4. Keen conducted a comprehensive audit of Lancer's existing processes, brand positioning, and organizational structure to deliver a tailored solution. They replaced four separate agencies and freelancers with five full-time, dedicated team members across creative, marketing, and customer experience roles. The team worked closely with internal stakeholders to migrate platforms to Shopify and implement a customer service CRM, ensuring all campaigns and assets aligned with Lancer's brand vision. The dedicated team delivered over 3x the marketing asset output compared to Lancer's previous agencies while significantly reducing costs. The unified approach made the customer journey more cohesive and efficient across the entire marketing landscape. Lancer hit their Q4 growth numbers and established a foundation for sustained growth with consistent, focused support from their embedded team.
Project Details
The enterprise platform for on-demand tech talent and human + AI orchestration
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Deel provides a platform to hire, manage, pay, and equip workers across locations, combining global payroll, HR/HRIS, compliance, and related services like immigration and IT device management.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Full service creative production company helping brands maximise the impact of their marketing content
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
