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Marketing and CreativeIT and DevelopmentFinance and AccountingConsulting and Professional Services

Find by solution type

Talent PlatformsTalent ProvidersTalent MarketplacesAI ToolsConsultancyEORsFMS

Find by shortlist

AI DevelopersGlobal Fractional SolutionsFractional CHROEcommerce TalentEORs · Philippines & Egypt

Actions

Submit an RFPSpeak to a Workforce AnalystView the Market MapView All ShortlistsView All RFPs
Get Listed & PricingView the Market MapApply to RFPsApply to ShortlistsApply To The CommunityJoin The Podcast
The HC CouncilCompare Talent OptionsNewsletterPodcastEventsResearch
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Real outcomes other companies already got — what was delivered, who it was for, and which solution did it.

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The customer each case was delivered for. Pick one to see their outcomes.

Showing outcomes forAktif BankShow all companies again

1 business case for Aktif Bank

  • Aktif BankAktif BankThe customer this was delivered for.
    Aktif Bank: Scaling from 25 to 100 Agents with ChampsCX

    Aktif Bank, Turkey's largest private investment bank, partnered with ChampsCX starting February 2024 to support customer service operations for their Pasolig business unit. Starting with just 25 ChampsCX agents, they scaled to 100 agents. The partnership significantly improved first-contact resolution rates, reduced training and onboarding time through ChampsCX Academy, and lowered operational training costs. ChampsCX's flexible capacity model enabled Aktif Bank to rapidly scale during peak periods while maintaining service level and average response time KPIs.

    Delivered byVerified outcomeThe customer confirmed this result through Human Cloud verification — it is not the vendor’s own account of it.
    ChampsCX

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