AposHealthThe customer this was delivered for.Saved $156K Annually and Hired 4 Specialists in 13 Days
Key results
- $156k annual overhead savings
- 13 days from job posting to hire
- 4 specialists hired
AposHealth faced a surge in new patients while needing to maintain engagement with existing ones. As priorities shifted quickly, the team needed adaptable patient scheduling and support coverage. They also needed to expand operations beyond New York without compromising patient care or performance expectations. AposHealth implemented a remote patient scheduling and support function by hiring dedicated specialists. The new team handled patient outreach and appointment management, including re-engaging previously enrolled patients and scheduling follow-ups. As business needs evolved, the specialists adjusted responsibilities and supported operations across additional regions. AposHealth saved $156k in annual overhead while scaling patient operations. The team hired 4 patient scheduling and support specialists in 13 days from job posting to hire. The specialists regularly achieved daily KPIs and maintained high treatment adherence despite increased patient volume while supporting Pennsylvania, Delaware, and Massachusetts.
Pearl Talent