Austral Education GroupThe customer this was delivered for.Achieved 80% Faster Contractor Payments and Saved $18K+ Annually
Key results
- 80% cut in contractor payment processing time
- Saved over $18K annually on bank fees
- Payment processing time reduced from 96 hours to 10 hours
Austral Education Group faced significant challenges managing contractor payroll as it expanded globally, with a rapidly growing contractor workforce across many countries. Manual processes led to slow, error-prone payments, inconsistent invoices, and high bank fees, often exceeding $100 per transfer. Rigid payroll-like schedules also hindered flexibility for last-minute hires or urgent corrections, consuming valuable finance team time and causing frustration for contractors. Austral extended its existing payroll partnership with Papaya Global to include payment services, aiming to streamline contractor management across its 30+ global locations. This solution provided capabilities like bulk uploads and on-demand processing, enabling flexible payment cycles instead of rigid schedules. The implementation also included wallet-based funding for easier expenditure tracking by region and project. Furthermore, the platform offered real-time payment visibility through a clean dashboard and ensured reliable global coverage for transfers, often within hours. Austral achieved an 80% reduction in contractor payment processing time, significantly streamlining operations from 96 hours down to just 10 hours per month. The company also saved over $18,000 annually ($1,500 monthly) due to a 70-80% drop in transaction costs and the elimination of unpredictable bank fees for contractors. These improvements led to faster, more accurate, and on-time payments, resolving adjustments within hours and boosting global contractor satisfaction, fostering trust and enabling confident expansion into new regions.
Papaya Global