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BabylistThe customer this was delivered for.Action CenterSave this case, request the same outcome from Boldr, share it, or get in touch.

100% Team Member Retention and Expanded Benefits with PEO Transition

Babylist faced a significant challenge in building a scalable remote team that aligned with their company values while solving job security issues. As their user base grew, Babylist relied heavily on a large team of freelancers to manage customer support and operations. Although they gained flexibility and expertise from freelancers, issues such as lack of job security, IT support, and data privacy concerns limited the potential for long-term growth and team cohesion. To address these challenges, Babylist embarked on a mission to find a Professional Employer Organization (PEO) partner to manage employee-related responsibilities like benefits, payroll, and taxes. This transition aimed to retain the quality of freelance work while providing work contract benefits, thus ensuring security for their team and aligning with their core value of prioritizing people. After extensive research, Babylist chose Boldr for their alignment in culture, focus on data security, and comprehensive team support, which promised a seamless transition for the Happiness Heroes team. The partnership with Boldr resulted in significant improvements for Babylist. Despite initial concerns, the shift to Boldr led to 100% retention of their Philippines workforce, who previously expressed reluctance towards a structured work environment. The transition offered enhanced benefits such as health coverage, paid leaves, and mental health support. It strengthened the relationship between Babylist and its team members, ensuring job security and a positive, supportive work culture that aligned with both Babylist’s and Boldr's values.

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Boldr

BabylistThe customer this was delivered for.Action CenterSave this case, request the same outcome from Boldr, share it, or get in touch.

400% Team Growth and 100% Retention Through Employer-of-Record Transition

Before partnering with Boldr, Babylist faced challenges in managing its support team, which was spread across the Philippines with personnel working via individual contracts. This situation presented problems with IT security, scalability, and team retention. Babylist anticipated significant growth and aimed to retain at least 80% of their valuable team members, despite the complicated contract structure and the inefficiencies inherent in using personal devices for work. To address these challenges, Babylist adopted Boldr's Employer-of-Record (EOR) outsourcing model. This transition allowed Babylist to streamline their operations, improve compliance, and better manage IT resources by centralizing employee oversight under Boldr's service. The EOR model provided a formal structure for team growth and retention, encouraging alignment with local labor laws and offering stability to team members who had previously worked through informal, individual contracts. The results of the transition were significant. Babylist achieved remarkable outcomes by retaining 100% of their original team members, far exceeding their initial goal. Additionally, the support team expanded from 22 to nearly 100 members, across multiple departments and functions. This growth facilitated a broader scope of work within Babylist, enhancing both quality and efficiency in operations. With high QA scores and extensive positive customer feedback, Babylist experienced a substantial improvement in their support system's impact, all while maintaining a low attrition rate and reinforcing their people-focused culture.

Delivered by

Boldr

BabylistThe customer this was delivered for.Action CenterSave this case, request the same outcome from Boldr, share it, or get in touch.

100% Team Member Retention Through PEO Partnership with Boldr

Babylist faced a challenge in building a scalable remote team that aligned with their company values and was cost-effective. They initially used freelancers to manage customer support and operations but encountered issues such as IT support inadequacies and lack of job security for team members. To address these challenges, Babylist decided to collaborate with a Professional Employer Organization (PEO). After an extensive search for the right partner, they chose Boldr due to their alignment with Babylist's values and their focus on employee wellness and support. This partnership provided Babylist's team with essential benefits like health coverage and IT support. As a result, Babylist achieved a 100% retention rate of their Filipino workforce during the transition to the new work model. The team members felt more secure and appreciated, contributing to a positive work environment and improved morale. This collaboration marked a successful shift from freelance to more structured employment without losing the desired company culture.

Delivered by

Boldr