Open Cloud

CognizantThe customer this was delivered for.Action CenterSave this case, request the same outcome from Beeline, share it, or get in touch.

Saved $13.4M+ and Automated 90% of Contingent Workforce

Cognizant, a global IT services company with over 336,000 employees and 17,000+ external contractors, faced the challenge of managing tenure-based discount negotiations with staffing suppliers at scale. Manual bill rate adjustments across a large contingent workforce created administrative burden and inefficiency. The organization needed a way to ensure predetermined tenure milestones were consistently tracked and applied. Cognizant implemented an automated solution to track contractors from onboarding through offboarding and apply bill rate adjustments at predetermined tenure milestones. The program applied adjustments at milestones such as 12 months, 18 months, and 24 months without manual intervention. This automation removed the need for manual rate adjustment activities and standardized how tenure-based discounts were applied. The automated program delivered significant cost savings in the first year while improving efficiency for managing a large contingent workforce. It saved $13.4 million+ in the first year. It automated 90% of the contingent workforce and supported management of 17,000+ external contractors.

Delivered byVerified outcomeThe customer confirmed this result through Human Cloud verification — it is not the vendor’s own account of it.

Beeline

CognizantThe customer this was delivered for.Action CenterSave this case, request the same outcome from Beeline, share it, or get in touch.

Saved $13.4M+ in 1 Year via 90% Automated Contractor Rate Adjustments

Cognizant, a global IT services company with over 336,000 employees and 17,000+ external contractors, faced challenges managing tenure-based discount negotiations with staffing suppliers. The process required tracking contractors across their full lifecycle from onboarding through offboarding. Manual bill rate adjustments at multiple tenure milestones added complexity and effort. Cognizant needed a way to apply predetermined rate changes consistently without manual intervention. Cognizant partnered with an enterprise VMS provider starting in 2016 to automate tenure-based discount negotiations. An automated solution was developed to track contractors throughout their engagement. It applied bill rate adjustments automatically at predetermined tenure milestones such as 12 months, 18 months, and 24 months. The program removed the need for manual rate adjustment steps. The automated program delivered $13.4 million+ in savings in the first year. It automated 90% of the contingent workforce rate adjustment process. It supported management of 17,000+ external contractors using milestone-based tracking. The approach helped ensure consistent application of tenure-based bill rate changes across contractor engagements.

Delivered byVerified outcomeThe customer confirmed this result through Human Cloud verification — it is not the vendor’s own account of it.

Beeline

CognizantThe customer this was delivered for.Action CenterSave this case, request the same outcome from Cvent, share it, or get in touch.

70% Reduced Manual Work and 90% Increased Event Data Captured for Cognizant

Cognizant, a global technology services and consulting firm, faced significant challenges managing its extensive global events program. Events constituted 65% of their client engagement, yet manual data transfer to martech platforms like Pardot and Salesforce resulted in inconsistent data and redundant workflows. This made it difficult to accurately track lead generation and measure event ROI, often leading to errors in campaign syncs and loss of critical data for real-time reporting. Data accuracy and efficiency were paramount to understanding high-value touchpoints. To address these issues, Cognizant implemented custom integrations with Cvent, automating the entire end-to-end event management and data capture process. They collaborated with their Sales and Marketing IT team to develop advanced, two-way integrations with Salesforce and Pardot. This involved a thorough evaluation of diverse stakeholder requirements across different event types and regions, leading to the creation of a tailored integration. The solution effectively synchronized invitation lists, registrations, and engagement metrics, allowing data to flow seamlessly into Salesforce and then to other platforms like Pardot and Snowflake for comprehensive data visualization. As a result, Cognizant achieved significant operational improvements and data enhancements. Manual work decreased by nearly 70%, and event data health improved by 65%. There was a 90% increase in event data captured in Salesforce, with 49% originating from Cvent. The company successfully managed 14,800+ registrants across various events, maintaining a 96% audience retention rate. These integrations greatly improved the quality of marketing qualified leads (MQLs) and provided sales and marketing teams with a nearly 360-degree understanding of customer engagement, significantly influencing the pipeline.

Delivered by

Cvent

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340,000+ Employees Globally Connected for Inclusive L&D Events

Cognizant, a multinational IT consulting firm with over 340,000 employees, faced the challenge of building an inclusive and engaging virtual event ecosystem. They previously utilized Microsoft Teams for their Learning & Development (L&D) events, which likely presented limitations in fostering the desired level of engagement and inclusivity across their vast global workforce. Ensuring consistent and effective participation for L&D initiatives across diverse geographical locations and time zones was a significant hurdle. To overcome these challenges, Cognizant implemented a new virtual event platform to enhance their L&D initiatives. The solution was designed to provide a more robust, interactive, and inclusive environment, specifically tailored to facilitate global connection and engagement among employees. This strategic shift allowed the company to establish a dedicated and comprehensive ecosystem for their virtual learning and development programs. Through the adoption of the new platform, Cognizant successfully connected its expansive workforce of over 340,000 employees globally. The company achieved its goal of building an inclusive and engaging virtual event ecosystem for its L&D events. This ultimately led to improved participation and a more unified experience for employees across different regions worldwide, fostering a more cohesive learning environment.

Delivered by

Airmeet

CognizantThe customer this was delivered for.Action CenterSave this case, request the same outcome from Airmeet, share it, or get in touch.

Connected 340,000+ Employees Globally for Inclusive Virtual Events

Cognizant faced the significant challenge of effectively connecting its vast global workforce of over 340,000 employees. Traditional communication methods struggled to maintain consistent engagement and an inclusive culture across diverse geographies and time zones. They needed a scalable solution that could foster a sense of community and facilitate seamless knowledge sharing. The company sought to overcome the logistical complexities and high costs associated with organizing large-scale in-person events for such a dispersed employee base. To address these challenges, the company implemented a comprehensive virtual event ecosystem. This solution was designed to host various internal events, from town halls to training sessions, ensuring accessibility for all employees regardless of location. The platform provided interactive features to promote active participation and foster a more engaging experience. It also offered the necessary scalability to support concurrent sessions and large attendee numbers globally. The robust infrastructure enabled the successful execution of multiple virtual initiatives across the organization. As a result, Cognizant successfully connected its 340,000+ employees worldwide through a unified and engaging virtual environment. The new ecosystem significantly enhanced global communication and fostered a more inclusive company culture. Employees experienced improved access to company-wide events and resources, leading to greater participation and engagement. The solution streamlined event organization, reducing the logistical burden and operational costs previously associated with large-scale gatherings. This strategic implementation solidified the company's ability to maintain strong internal connections across its vast global operations.

Delivered by

Airmeet