Hone HealthThe customer this was delivered for.Saved $510K Annually and Hired 20 Care Coordinators
Key results
- $510k annual overhead savings
- 7+ days saved via sourcing and interviewing
- 20 total placements
Hone Health faced the complex challenge of scaling patient support operations while maintaining a personal touch. The company needed care coordinators who could do more than administrative work and instead build genuine connections with patients. In a competitive telehealth landscape, each patient interaction carried high stakes for retention and trust. Hone Health partnered with an external recruiting team to build a remote care coordination function focused on empathy and problem-solving. The approach emphasized clear communication, regular check-ins, and tight alignment between teams to remove guesswork during scaling. The program prioritized candidates who could de-escalate conflict, guide patients through resolutions, and strengthen follow-up. Hone Health reduced annual overhead while expanding its care coordination capacity. The company saved sourcing and interviewing time and completed total placements to meet growth needs. The care team contributed to consistently high patient satisfaction ratings, particularly in conflict resolution, and strengthened patient relationships through improved follow-up.
Pearl Talent