MedibankThe customer this was delivered for.Supported Healthcare for 3.7 Million Members With Indigenous Recruitment Panel
Key results
- 3.7 million members served by Medibank
- Indigenous-owned recruitment panel successfully deployed
- Multiple partners screened and engaged for Indigenous recruitment
Medibank aimed to pioneer a diversity strategy to improve the contingent workforce mix across its large contractor base. As the first private health insurer in Australia to develop a Reconciliation Action Plan (RAP), it committed to building a more diverse and inclusive workforce. The organisation sought sustainable and meaningful career opportunities to increase Aboriginal and Torres Strait Islander representation. It needed a practical sourcing approach aligned to these goals. CXC partnered with Medibank as its contingent workforce management provider and Managed Services Provider (MSP). Together, they deployed an Indigenous-owned recruitment panel focused on improving the diversity of contingent workers. The work included reviewing Medibank’s RAP to identify where the program could have the most impact and aligning on delivery methods. They researched Indigenous sourcing panels, interviewed suppliers, ran an Indigenous-sourcing-specific RFI, and appointed a vetted specialist recruitment panel with a focus on majority-owned Indigenous businesses. The program successfully screened and engaged multiple partners for Indigenous recruitment. Using government measures of success, Medibank reported the panel as a resounding success and sourced a significant number of new contractors through it. The initiative also supported broader goals such as sustained employment and improved health and wellbeing. Medibank subsequently planned to roll out a similar program for accessibility and apply elements of the approach to permanent employment arrangements.
CXC