VerbatimThe customer this was delivered for.Achieved 5x Faster Onboarding and Saved $58K in Annual OpEx
Key results
- 5x reduction in new hire onboarding time
- 20 hours saved via white-glove onboarding
- $58K annual OpEx savings
Verbatim was scaling quickly and needed to onboard an experienced Operations Associate to fix broken workflows and inefficiencies as the team grew to over 20 people and took on enterprise clients. As a bootstrapped business, leadership also needed to protect margins, which made offshore hiring models appealing. However, prior offshore agencies delivered generic screening, limited pipeline visibility, and candidates who lacked context and interest in the role. After repeated batches of misaligned candidates, Verbatim needed a higher-caliber, faster recruiting approach. A hands-on recruiting process was implemented that mirrored Verbatim’s in-house hiring workflow. The team aligned on a tailored screening process, provided consistent daily pipeline updates, and delivered thorough candidate assessments including video interviews, project assessments, and culture-fit evaluation. Candidate profiles summarized qualifications and assessment outcomes to streamline decision-making. A structured feedback loop refined sourcing criteria throughout the search. Within 1 month, Verbatim hired a qualified Operations Associate who matched both skill and culture needs. The hire delivered a 5x reduction in new-hire onboarding time and saved 20 hours through white-glove onboarding support. Verbatim also reported $58K in annual OpEx savings and cited $50K in additional savings from the hiring outcome. The faster ramp and improved workflow execution helped the company scale operations while maintaining margins.
Pearl Talent